Refund / Cancellation Policy
How much is refunded in each situation — clear rules, no hidden conditions.
1. Cancelling an order
- Before work begins (status: Pending) — the order can be cancelled; if you have already paid, you get a full refund.
- Once work has started (Processing) — the work already done and the costs already paid (government revenue, submission fees and so on) are deducted, and the balance is refunded.
- Once the work is complete (Ready/Delivered) — no refund is given.
2. Amounts that are not refundable
- Revenue or fees already paid to the concerned authority (for example the Rs 500 consular stamp, the US EDV registration fee, or an SSF contribution).
- The EDV pre-booking charge — not refundable once the application is under way.
- Training or course fees — once the class has begun (recording access has already been given).
- Government fees for an application rejected because the customer supplied wrong information or documents.
3. If we cannot deliver the service
- If the service cannot be completed because of our mistake or capacity, you receive a full refund.
- If a government decision rejects the application (with no fault of ours) — a partial refund of the service charge is discussed case by case.
4. Refund process
- Cancel the order from your dashboard, or contact support with your order code.
- A refund is normally returned within 3–7 working days through the same channel you paid with (Khalti/eSewa/Hamro Pay/Stripe/bank).
- Every refund is recorded in the order timeline.
5. Contact
- 📞 +977 9748433699 · 💬 WhatsApp: +977 9748433699 · 📧 mail@digitalsolutionnepal.com
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