Need help?
Every update about your order arrives in your dashboard — but if you need more help, we are here.
Digital Solution Support
Fastest way to reach us: the website chat, answered by our team.
Contact
- 📞 Call
- +977 9748433699
- mail@digitalsolutionnepal.com
- 📍 Office
- Digital Solution Pvt. Ltd., Birauta, Pokhara
- facebook.com/DigitalSolutionPvtLtd
- TikTok
- @digitalsolution2079
- @DigitalSolution2079
- Website
- digitalsolutionnepal.com
For a faster answer
- For a question about an order, include your Order code (for example DSN-2026-0012)
- If there is a problem with a document, check the rejected/missing badge on the order detail page
- If there is a payment problem, send the transaction ID as well
Frequently asked questions
Where do I see the order status?
Dashboard → My Orders shows the live status and timeline of every order.
I paid but the status did not update?
If you paid with Khalti or eSewa it updates by itself within a few minutes. If you paid by bank or QR, upload the receipt — once our team verifies it, the order shows as Paid.
What if a document is rejected?
The order detail page shows which document was rejected and why — upload a new copy from there.
Where do I find the finished file?
Once the order is Completed, the "finished file" appears in the Documents section of the order detail page — download it from there.