Privacy Policy and Terms

Privacy Policy

Digital Solution Pvt. Ltd. uses your personal information only to deliver the service.

• The documents you upload stay in encrypted storage, and only you and our authorised team can view them.
• Your name, phone and email are used only for processing the order and for notifications.
• We do not sell your data to third parties.
• We do not store payment card or wallet details — payment goes directly through Khalti, eSewa or Hamro Pay, and cards (where offered) through Stripe.
• To delete your account, contact support — once an order is complete you may ask for your documents to be removed.

Terms & Conditions

• The information and documents given when ordering must be correct — any delay or rejection caused by wrong information is the customer’s responsibility.
• Processing time is an estimate — delays at a government office or with a third party are outside our control.
• We provide a support and processing service — the government decision (approve/reject) is the authority’s to make.
• We do not handle unlawful or forged documents.

Refund / Cancellation Policy

• An order can be cancelled before work begins (status: Pending) — if you have paid, you get a full refund.
• Once work has started (Processing), the costs already incurred are deducted and the balance is refunded.
• If we cannot deliver the service, you get a full refund.
• A refund is normally returned through the same channel within 3–7 working days.

Payment Policy

• Online payment through Khalti, eSewa and Hamro Pay is verified instantly.
• For a bank transfer or QR payment, upload the receipt and our team verifies it.
• For a quote-based service, please pay only after the price is confirmed.
• Every payment is recorded safely in the order timeline.